About this role
Basic Function
• Work Type - Back office • Search for claims related documents in different systems, create a case, attach the documents to the cases created • Determine if case can be resolved or must be forwarded to a Subject Matter Expert (SME) • Once the case is received from SME, action cases as guided by the SME
Generate letter and send it to the customer
Primary Internal Interactions
• Actively participate in the team meetings, discussions and provide inputs • Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals
Higher Education Diploma with 0 - 2 years of relevant experience