About this role
Lead and manage a team of 15-20 team members and ensure all processes are conducted according to company policies and client requirements
· 3 to 10 years of work experience in voice operations
· Serve as the primary point of contact for clients regarding verification inquiries, providing updates and addressing concerns
· Ensure appropriate production problem records opened, monitored and closed
· Ensure processing deadlines are met
· Escalates/ communicates promptly to the supervisors on any system disruption or missed SLS
Competencies Required:
· Strong verbal and written communication skills to interact with clients and team members
· Proficient in analyzing data and reports to make informed decisions regarding verification processes.
· Capability to identify issues within the verification process and implement practical solutions
· Ability to manage
· Handle daily workflow
· Reporting as required
Lead and manage a team of 15-20 team members and ensure all processes are conducted according to company policies and client requirements
· 3 to 10 years of work experience in voice operations
· Serve as the primary point of contact for clients regarding verification inquiries, providing updates and addressing concerns
· Ensure appropriate production problem records opened, monitored and closed
· Ensure processing deadlines are met
· Escalates/ communicates promptly to the supervisors on any system disruption or missed SLS
Competencies Required:
· Strong verbal and written communication skills to interact with clients and team members
· Proficient in analyzing data and reports to make informed decisions regarding verification processes.
· Capability to identify issues within the verification process and implement practical solutions
· Ability to manage
· Handle daily workflow
· Reporting as required
Graduation 2 - 5 Years