About this role
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. Lead business consulting, solution definition, proposal development, and functional architecture for Sapiens-led engagements. Serve as the primary functional SME during pursuit, pre-sales, implementation, and delivery phases.
• 12–18 years in Insurance Technology and Core Insurance Platform implementations • Minimum 5+ years of hands-on experience with Sapiens products (CoreSuite, IDIT, TIA Enterprise, Reinsurance, Digital Solutions, etc.) • Deep domain expertise in either: • Life & Annuities, or • Property & Casualty Insurance
• Experience leading large transformation programs and client advisory engagements
Key Responsibilities • Client Advisory & Pre-Sales o Lead discovery workshops with insurers and business stakeholders. o Understand client operating models, business processes, and transformation objectives. o Act as trusted advisor to business executives and underwriting, policy administration, claims, and operations leaders. o Support GTM initiatives, account planning, and Sapiens partnership growth. • Solutioning & Proposal Support o Lead RFP/RFI responses. o Define target business architecture and solution approach. o Create effort estimations and functional work breakdown structures. o Develop implementation roadmaps and transformation strategies. o Contribute to commercial models and statement of work creation. • Functional Architecture o Design end-to-end insurance business processes. o Define product configuration strategy. o Perform gap analysis between client requirements and Sapiens platform capabilities. o Recommend process standardization and optimization opportunities. o Define business rules, workflows, data requirements, and reporting requirements. • Delivery Leadership o Lead functional streams in implementation programs. o Govern requirements management and solution design. o Mentor Business Analysts and Functional Consultants. o Manage UAT planning and business change management activities. o Ensure business outcomes are achieved during delivery. • Practice Development o Build functional competency within Zensar. o Create reusable accelerators, templates, asset repositories, and solution playbooks. o Support training and certification programs.
Required Skills • Insurance Domain o Policy Administration o Claims Management o Underwriting o Billing & Collections o Customer Servicing o Reinsurance (preferred) • Sapiens Product Knowledge Strong expertise in one or more: o Sapiens CoreSuite o Sapiens IDIT o Sapiens TIA o Sapiens DataSuite o Sapiens Decision Management o Sapiens Digital Suite • Consulting Skills o Executive stakeholder management o Business architecture o Process transformation o Requirements engineering o RFP response development o Estimation and costing Leadership Expectations • Thought leader for Sapiens practice. • Ability to independently engage CXO-level stakeholders. • Lead client conversations from pursuit through delivery. • Represent Zensar in joint Sapiens GTM initiatives. Preferred Background • Previous experience working directly with Sapiens, system integrators, or leading insurers. • Experience in South African insurance market is highly desirable. • Sapiens certifications preferred.