About this role
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. Your experience matters At Southern TN Regional Health System- Lawrenceburg we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. What we offer Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off Employee Assistance Program – mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants And much more... Job Summary Responsible for accurately scheduling diagnostic and/or surgical procedures. Conducts physician office/patient interviews and explains hospital procedure guidelines and policies. Coordinates with clinical departments on schedule modifications. Also responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts. Essential Functions:
• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed. 2. Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process. Enters data in scheduling system or other applications. Provides the customer with prep and other appointment instructions. 3. Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers’ requests. 4. Answers telephone calls according to designated scripting for the scheduling process. Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor. 5. Notifies customer of physician order, pre-authorization and other financial clearance requirements. 6. Responsible for the monitoring of daily activity and completion of performance reports and participates in special projects. Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up Education: High School Diploma or GED Preferred EEOC Statement: Southern TN Regional Health System- Lawrenceburg is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.