About this role
Customer Relationship Management - Quick response and provide solutions for problem solving to meet customer requirements. - Continue to improve customers' satisfaction and meet customers' service level. - Cooperate with service providers to solve local customs/trucking problems. - Well manage the key/VIP accounts.
Operational - Plan shipments and input into system based on customer requirements. - Track Accounts Receivables. - Work with documentation team to make sure shipments well closed. - Prepare regular reports for customers. - Meet/exceed individual KPIs, including productivity, on-time response, accuracy, etc.
General Education Bachelor's Degree or equivalent level in shipping profession or related fields. General Experience Associate - Working experience in international logistics industry is a plus. Customer centric. Specialist - Minimum 2 years of relevant working experience. Good business communication (verbal & written) and presentation skills. Senior Specialist - Minimum 5 years of relevant working experience. Sound knowledge of shipping basis, transportation basis, and customs regulations.