About this role
Job Purpose (SRE) Observability Engineer is responsible for ensuring the reliability, availability, scalability, and performance of critical systems and applications. Work closely with cross-functional teams to ensure comprehensive digital monitoring and tracing capabilities to gain actionable proactive insights into system performance to detect anomalies & reduce MTTR’s. Key Result Areas • Collaborate with engineering, operations, and other stakeholders to understand enterprise architecture, monitoring requirements & performance goals. • Identify and define key performance indicators (KPIs) metrics, diagnose issues, and proactively identify areas for optimization. • Develop and implement observability frameworks, tools, and processes to enable comprehensive monitoring, logging, and tracing of systems and applications. • Ensure the availability, scalability, and reliability of infrastructure and deployment environments. • Implement and manage monitoring and observability tools(AppDynamics/DataDog/Splunk/ELK/Sentry etc) to gain insights into system performance and health. • Provide timely and accurate reports on application performance, highlighting key insights and trends. • Collaborate with digital squads to implement performance improvements, including code optimizations and infrastructure adjustments. • Offer guidance and training to end-users and internal teams on best practices for APM and optimizing application performance. Operating Environment, Framework and Boundaries, Working Relationships • Member of Digital team responsible of bringing latest tools and innovations in observability domain • Provide recommendations in monitoring systems, logging frameworks, and distributed tracing platforms • Manage and deliver key KPI metrics across enterprise architecture and perform trend analysis • Deliver proactive monitoring framework in infrastructure & digital experience monitoring domain Problem Solving • Provide proactive approaches to monitoring problems by utilizing existing observability tools and domain expertise. • In-depth knowledge of application performance metrics, monitoring, and troubleshooting. • Providing expertise in Problem detection, Isolation & RCA during incident management with relevant data and artifacts from observability tools & corresponding systems Decision Making Authority & Responsibility
• • Provide recommendations for best practices of observability and SRE • Design and implement monitoring solutions Knowledge, Skills and Experience • Overall, around 8+ years of experience with IT Infrastructure, Applications • 3-5 years of hands-on experience in Observability and continuous integration. • 2 years of programming background in Java or relevant technologies • Knowledge of cloud infrastructure (Azure) and cluster management tools like Kubernetes • Strong communication skills with ability to align the organization on complex technical decisions • Bachelor's or master’s degree in Information Technology, Computer Science, or a related quantitative discipline