About this role
Location: Ahmedabad Grade: M2/M3
Role Purpose
The incumbent will be responsible for managing and handling Central Statutory Notice Services (CSNS) activities, including processing and coordination of Cyber Crime Notices, Non-Cyber Statutory Notices, Law Enforcement Agency (LEA) requests, regulatory notices, and court-related communications. The role requires close coordination with internal stakeholders, regulatory authorities, law enforcement agencies, and compliance teams to ensure timely and accurate responses within prescribed timelines.
Key Responsibilities
• Handle end-to-end processing of Cyber Crime Notices received from Law Enforcement Agencies and Cyber Cells. • Manage Non-Cyber Statutory Notices including notices from courts, police departments, income tax authorities, GST authorities, and other regulatory bodies. • Review notices, verify account details, and coordinate with relevant business and operations teams for information gathering. • Ensure timely submission of responses and compliance with regulatory and statutory timelines. • Maintain records, trackers, MIS, and audit trails for all notices received and responded to. • Liaise with Compliance, Legal, Operations, Branches, and Business teams to resolve notice-related matters. • Identify and escalate high-risk cases involving account freezes, fraudulent transactions, or regulatory concerns. • Ensure adherence to internal policies, regulatory requirements, and information security standards. • Support regulatory inspections, audits, and compliance reviews relating to statutory notices. • Drive process improvements and operational efficiency within the CSNS function.
Eligibility & Experience
• Graduate/Postgraduate from a recognized university. • 4–7 years of experience in Banking Operations, Compliance Operations, Legal Operations, Fraud Risk, Regulatory Reporting, or Statutory Notices handling. • Experience in handling Cyber Crime or Law Enforcement Agency notices will be preferred.
Key Skills
• Strong understanding of banking operations and regulatory framework. • Knowledge of cyber crime reporting processes and statutory notice handling. • Excellent stakeholder management and coordination skills. • Strong analytical and problem-solving abilities. • Proficiency in MS Excel, MIS reporting, and documentation management. • Ability to work under stringent timelines and manage multiple priorities.