About this role
Product Sales Manager - CMS
1) Business Development & Lead Generation
• Source merchants for POS/EDC/Bharat QR/UPI and identify opportunities for CMS across assigned markets and segments. • Work with mapped branches/RM teams to drive leads, campaigns, and product penetration and ensure smooth handover for implementation. • Generate independent leads via references, market mapping, and networking; target priority industries/sectors with tailored propositions. • Collections: Physical & Electronic Collections, Smart Collect/Virtual Accounts, Payment Gateway, e-NACH, BBPS, Cash, UPI. • Payments: Physical & Electronic Payments, Dividend mandates, vendor/salary payouts, UPI payouts, Corporate Remittance • Merchant Acquiring: POS/EDC/Bharat QR with appropriate MDR/subvention constructs.
2) Onboarding, Activation & Portfolio Management
• Coordinate with operations/implementation for seamless go-live; ensure activation and throughput (TPV/collections). • Build deep client relationships to retain and grow wallets, cross-sell/up-sell adjacent products, and proactively resolve service issues.
3) Enablement, Training & Marketing Support
• Train and enable Branch Banking/Relationship teams to sell CMS and Acquiring products effectively. • Conduct system demos for Potential & Existing clients; run visibility campaigns and provide marketing collaterals to drive penetration.
4) Risk, Compliance & Governance
• Ensure KYC/AML and documentation standards are met; maintain AOF accuracy and policy adherence. • Explain chargebacks/fraud risks for all product offering and follow audit/compliance • requirements throughout deal lifecycle. • New acquisitions: POS/QR terminals, CMS mandates • Activation & throughput: TPV, fee realization. • Penetration: Product adoption across mapped branches/segments. • Portfolio health: Retention, cross-sell/up-sell, NPS/CSAT. • Risk & compliance: Zero critical audit findings; KYC accuracy.
• Minimum 2-3 years of experience in sales of POS/Merchant Acquiring with a reputed bank / acquirer • Exposure to Cash Management/GTS/CMS solutions (collections, payments, escrow, integrations) preferred. • Graduate (BBA, BMS, BAF, BCA, B Tech, B.Sc. IT) required; MBA preferred (Engineering + MBA is an advantage) • Proficient in MS Office (Word, Excel, PowerPoint). • Strong written and verbal communication in English and local language of the market.
• Strong sales orientation; self-starter with high energy and proactive & leader approach. • Market savvy with solid networking; analytical and practical with troubleshooting aptitude. • Excellent interpersonal, negotiation, presentation, and planning skills. • Detail-oriented, tenacious yet diplomatic; comfortable working under pressure and meeting tight deadlines. • Capable of handling team of 6-8 people
Sound analytical and logical reasoning capabilities