About this role
Job Description: Process Manager – Credit Cards Location: As per business requirement Role Purpose The Process Manager will be responsible for managing and improving end-to-end Credit Card processes, ensuring efficient service delivery, process compliance, risk control, and a strong customer experience. Key Responsibilities
• Manage day-to-day Credit Card processes and operations, ensuring adherence to defined policies and procedures. • Oversee key card lifecycle processes such as card issuance, activation, transaction processing, payments and servicing. ] • Monitor operational controls, process compliance and associated risks. • Identify process gaps and implement improvements to enhance operational efficiency. • Coordinate with relevant internal teams for timely resolution of operational and customer-related issues. • Monitor Credit Card payment processing, reconciliation, adjustments and related MIS wherever applicable. • Handle escalations and ensure timely resolution of customer/service-related concerns. • Track process performance and prepare periodic MIS/reports for management review. • Work closely with Business, Operations, Risk, Compliance, Technology and other stakeholders for process improvements. • Support implementation of new Credit Card processes, system enhancements and operational controls. • Ensure adherence to applicable regulatory requirements and internal banking policies. Key Skills
• Good understanding of Credit Card operations and lifecycle • Process management and operational control • Analytical and problem-solving skills • Risk and compliance orientation • MIS and reporting capabilities • Stakeholder management • Strong communication and coordination skills • Customer-focused approach • Ability to identify and drive process improvements
Preferred Candidate Profile
• Graduate/Postgraduate from a recognized institution. • Relevant experience in Credit Cards / Cards Operations / Banking Operations / Process Management. • Candidates with exposure to credit card issuance, servicing, payments, reconciliation, disputes or transaction processing would be preferred. • Prior experience managing processes, stakeholders or a team would be advantageous.
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