About this role
Key Responsibilities
• Drive Gold Loan sourcing and disbursement targets across the assigned territory. • Manage and monitor business performance of branches within the region. • Develop local market strategies to enhance customer acquisition and portfolio growth. • Increase market penetration through field activities, referral generation, and channel development. • Ensure achievement of revenue, profitability, and productivity targets. • Recruit, train, guide, and motivate branch sales teams. • Monitor portfolio quality and ensure timely collections to minimize delinquency. • Conduct regular branch visits and review sales performance. • Build relationships with local influencers, business communities, and market intermediaries. • Ensure compliance with company policies, audit requirements, and regulatory guidelines. • Analyze competitor activities and provide market intelligence to management. • Resolve escalated customer concerns and ensure superior customer experience. • Prepare and submit periodic business MIS and performance reports.
Key Skills Required
• Strong sales and business development expertise. • Knowledge of Gold Loan products and lending processes. • Team management and leadership capability. • Market mapping and territory planning skills. • Collection and portfolio management understanding. • Excellent communication and stakeholder management skills. • Result-oriented with strong analytical abilities.