About this role
• Training Lead will manage & deliver training programs to enhance employee skills & knowledge. • Effectively manage team of trainers and up-skill them on Training skills, sales and help new RMs to scale up quality scores & focus on relationship and transactional Net Promoter Score (R-NPS/T-NPS) • Plan and facilitate new hire, refresher training and compliance based functional training to new and existing officers /employees. • Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training • Drive sales targets and implementation of sales strategies devised for process. • Evaluate Training effectiveness, gather feedback & recommend improvement programs. • Provide feedback on OJT/Coaching / Feedback. • Monitor calls on functional and behavioral parameters. • Maintain accurate training records, track trainer performance & and ensure compliance
Candidate Profile
• Minimum education – Graduate or Post Graduate • Should be a Trainer or Team Leader with 3-5 Years preferably in a bank’s Customer Contact Center/ Call Center with relevant experience in VRM/Retail Liabilities/Credit Card • Must have excellent presentation and communication skills. • Having a team handling experience would be desirable