About this role
FILING INFORMATION
Position Senior Manager – Cluster Operations - Express Logistics Department Express Business, Operations
Location Multiple
Band 3 Reporting To DGM – Regional Operations
ROLES & RESPONSIBILITIES
Key responsibilities
• Ownership of cost, cost should be as per defined matrix for the cluster. Ensure Cost budgets are delivered.
• Responsible for the operation of the Branch and Hub , conducting operations review, operational efficiency and cost effectiveness
• Identify / manage a team of Branches and Hubs , transport coordinators and team members of all cluster branches and Hubs.
• Ensure required number of labour made available at Branch and Hubs and sufficient SBP’S are made available for all cluster Branches.
• Ensure complete adherence to safety, tax and legal non compliances as communicated by HO
• Proposed corrective and preventive measures in case of misconduct or deviation from standard setting
• Does the daily operational communication with the client, addressing all client requirements in cooperation with their subordinates.
• Ensure highest customer satisfaction through amazing service levels
• Constantly interact with all existing customers.
• Identify suitable team members based on the required job profiles.
• Governed by the rules of work safety and is responsible for training new employees in this area
• Constantly nurture and motivate all the team members
• Identify and maintain pipeline of talent.
QUALIFICATIONS & COMPETENCIES
• Minimum of 7-10 years of experience in leading teams in the Express Business.
• Experience of handling labour / placement of vehicles.
• Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders.
• Demonstration of strong planning skills essential
• Good interpersonal skills and ability to effectively work with senior leadership.
• Strong desire to improve our service, products, and processes, with ability to drive continuous improvement.
• Ability to impact organization results through influence across organizational boundaries.
• Strong networker, influencer, and team player.