About this role
A1 to A3
• Average PMI (last 6 months)/PMS rating 3 and above
• 2 years in current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable
A2 to A3 Or P1 to P2 • Average PMI (last 6 months)/PMS rating 3 and above • 1 year of exp in the current role • No Warning Letter issued in the past 6 months • E-learning mandatory courses certified wherever applicable
Role - Team Leader – Operations (JD – TL Ops) Lead and manage a team of associates to deliver high-quality service, meet client expectations, and achieve operational targets. Key Responsibilities
• Team Supervision: Allocate tasks, monitor performance, and ensure SLA/KPI adherence. • Client Handling: Manage escalations and maintain strong client relationships. • Training & Coaching: Develop team skills and support growth. • Process Improvement: Drive efficiency and optimize workflows. • Quality Control: Ensure compliance with standards and policies. Skills
• Leadership, Communication, Analytical, Time Management and Adaptability Qualifications HSC .
12/undergraduate