About this role
A1 to A1
• Average PMI (last 6 months)/PMS rating 3 and above
• Min 1 year in current role
• No Warning Letter issued in the past 3 months
• Mandatory E-learning courses certified wherever applicable
• Design and develop training programs tailored to BPM and Quality practices. • Deliver engaging training sessions to teams across the organization. • Collaborate with subject matter experts to ensure accurate and up-to-date training content. • Assess training needs and provide recommendations for continuous improvement. • Create and maintain training materials, including presentations, manuals, and online resources. • Evaluate the effectiveness of training programs and gather feedback from participants. • Stay updated with industry trends and best practices in BPM and Quality. • Provide support and guidance to team members post-training, ensuring knowledge retention. • Conduct regular training needs assessments and develop strategies to address gaps. • Foster a positive and inclusive learning environment, promoting knowledge sharing.
• Preparing Process SOP document, Lesson Planner, Training Roadmap as per business requirement. • Prepare Training Modules, Soft Skil Modules, Scripts as per process requirement • Meet Training KPI Target, Compliance to Training framework. • Ensuring 100% Target compliance • Preparing and Conducting PKT- Product Knowledge Test / KAT – Knowledge Assessment Test. • Preparing and Publishing of Refresher Coverage Report, Training Dashboard, Training Batch report, etc. • Conducting Refresher Training as per TNI-Training Need Inputs analysis • Conducting Training as per L & D for employee grooming and competency skill enhancement • Process level improvement activities-Conducting, Monitoring and Ensuring Adherence • Conducting Refresher Training for On-Floor, Training, OJT- On Job Training, PIP-Performance Improvement Plan and Low BQ- Bottom Quartile • Responsible for monitoring and achieving Training KPI- Key Performance Index • Ensure all data relating to training are populated in Training event management Tool. • Adherence of Certification process, Training throughput, FPA- First Pass Attempt • Participate in Calibration and briefing sessions, conduct Dip check on updates and Training deliverables • Publishing reports in timelines without errors • Timely sharing of Training related observations with detailed analysis and maintaining and publishing of reports • Preparing Dashboards, ensuring data accuracy • Achieving KRA and goalsheet