About this role
The Director of Hotel Operations directs the day-to-day activities of Hotel Operations. Responsible for monitoring these operations and to ensure high standards of product quality and delivery.
• Directs the day-to-day operating activities of Hotel Operations.
• Establishes and administers procedures pertaining to the proper coordination of all operating activities relating to Hotel Operations.
• Determines personnel requirements of the departments and establishes or approves shift schedules to provide maximum service to patrons, consistent with operational or seasonal demands.
• Establishes and administers safety policies and procedures pertaining to the hotel and assures adherence to these policies and procedures.
• Analyzes, evaluates and submits proper reports for the purchase of new equipment within the guidelines of the hotel department’s budget.
• Prepares annual budgets and operating forecasts; prepares regular and special reports; maintains necessary records and files.
• Counsels, guides, and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodic performance reviews of assigned personnel.
• Recommends personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff. Recommends wage and salary adjustments within established limits. Approves vacations and recommends leaves of absence.
• Minimum of 5 years of demonstrated leadership ability, preferable in Hotel Operations or Hospitality
• Must be able to obtain Non-Key LA Gaming License and Responsible Vendor Certification.
• College degree with some Business and Financial courses preferred
• Must possess excellent communications skills, particularly those skills needed to resolve complaints from dissatisfied and upset guests
• Must be creative and innovative, to increase guest loyalty and bring in new guests
• Must be able to manage multiple objectives and tasks simultaneously and be able to continually assess and re-set priorities
• Demonstrated ability in maintaining consistent, high quality guest service levels.
• Excellent written and oral communication skills required. • A demonstrated ability to think strategically and perform competitive analysis is required. • Excellent motivational ability required creating high levels of customer satisfaction.
• Must be able to get along with co-workers and work as a team
• Must present a well-groomed and professional appearance
ADDITIONAL REQUIREMENTS
• Proven ability to think through abstract, complex problems. • Proven ability to write persuasively. • Proven ability to analyze complex data to determine a future course of action. • Ability to keep focused attention on abstract, complex data for long periods of time. • Ability to navigate through the casino floor and back of house areas to attend meetings with employees and to host customers. • Ability to walk, stand, and converse with large numbers of customers and employees for long periods of time. • Ability to travel to different cities. • Ability to work over 10 hours per day with few breaks in a very stressful, smoke-filled environment. • Ability to maintain a calm demeanor in stressful situations