About this role
• Perform all transactions in compliance within the Bank’s guidelines policies and procedures; • Provides exceptional customer service, involving receipt, rates exchange and foreign currency exchange in cash handling, while working in a high volume, sales environment. • Handling cash exchange in bank buy and bank sell in accordance under bank procedures and recording all transactions accurately and balancing by end of each day of operations. • Examines cash carefully to guard against the acceptance of counterfeit cash checks and identification of customers. • Provides door to door FCN and Remittance service at customers site whenever required by BDC Manager and/or BDC Supervisor. • Achieve and focus on personal targets while understanding and assisting to achieve team sales and revenue targets; • To up-sell foreign currency exchange and promote remittance through CIMB Bank Currency Exchange; • Assist current and new potential customers with their banking needs; • Attend, assist and manage customer requests, inquiries, problems and complaints; • Develop and build long-term relationship with new and existing customers through multiple approaches; • Maintains customer confidence and protects bank operations by keeping information confidential. • Assist off-site BDC events whenever required by BDC Manager and/or BDC Supervisor. • Performs other tasks as requested by Management as they related to the bank and its functions.