About this role
Job Description – Collections Officer (Unique Job ID) Designation Regional Manager - Recovery Department Bucket 6+ and write off Collections Level L2 Employment Type On-site, Full time Location Bhopal RO Reporting Manager Title VP – DMS - Recovery Language English, Hindi, Local language (preferred) Travel 60-80 km/Day Academic Qualification PG / MBA – Preferred Graduation (B. Com, BBA or equivalent preferred) based on merit Work Experience Minimum 10 years Domain Knowledge (Preferable) Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession Job Purpose To build capacity in terms of manpower recruitment, agency enrollment and train team members to prepare them to handle recovery of 7+ and write off accounts. This by building and operating repossession strategy followed by collection or settlement. Follow the business strategy and execute with perfection. Frame local structures and schemes to improve efficiency Key Responsibilities Build regional recovery organisation Work on Capacity and capability to handle repossession and settlement Build capability in team to operate on repossession and settlement. Identify potential agencies and vendors from market and enrol them in the system Responsible for portfolio vs capacity build Responsible for business target achievement by setting right target and executing it by DRR Onboard, train and review performance of recovery channel partners. Execute field recovery actions including skip tracing, settlements and closure of loan account. Maintain ROR within the assigned portfolio as per defined business targets Ensure team and vendors follow the rules and regulatory guidelines for recovery Implementation, training and execution of code of conduct Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately. Along with recovery prioritize penal charge collections to support collection cost. Spot relevant agencies from the market for enrolment and share with supervisors for empanelment. Key Skills Required Technical Skills: Repossession and settlement process knowledge Collections system handling Regulatory and compliance adherence MS Excel and reporting tools Third-party vendor management Soft Skills: People management Leadership traits in line with Bajaj competency framework Negotiation skills Conflict resolution Customer empathy and tactful communication Problem-solving Pressure-handling Key Performance Indicators Resposession as per the target set Settlement write of accounts on best effort basis by negotiation Ensure full compliance to the code of conduct in recovery and repossession as per the regulator Additional Role Details Work-Schedule 5 Days/Week and as per the work demand Hiring Local/Pan-India Candidates (Based on company policy) Additional Comment (if any) Requirement of Personal vehicle and smartphone