About this role
About the role The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision. What you’ll be doing 1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision. 2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure. 5. Participates in the continuous improvement activities to improve the customer service team processes. Essential Skills / Experience Desirable Skills / Experience Our Package