About this role
Job summary
We are looking for an enthusiastic, organised Medical Secretary to join our friendly and supportive team at Fell Tower Medical Centre, working 25 hours per week.
This is an excellent opportunity for someone with strong administrative and communication skills who enjoys working in a busy healthcare environment. The successful candidate will play a key role in supporting our clinical team and ensuring patients receive a high standard of service.
Main duties of the job
The Medical Secretary will provide comprehensive administrative and secretarial support to the clinical team, ensuring the efficient processing of referrals, correspondence and patient information. The role involves liaising with hospitals and other healthcare providers, maintaining accurate patient records, processing information requests, managing incoming communications and supporting the smooth day-to-day running of the practice while maintaining strict confidentiality. The post holder will also provide administrative support to clinicians and assist the reception team when required.
About us
Fell Tower Medical Centre is a busy and popular Practice based in Low Fell, Gateshead. We work from a purpose built three-storey Practice in the heart of Low Fell. We are a forward thinking Practice, continually looking at ways to maintain a high quality service to our 7500 patients. We have an established and efficient administration team which allows our Clinicians to focus on patient care.
The Practice has:
Emis Web supported by Ardens and AccuRX
High QoF achievement
CQC rating Good
Training for GP Registrars
Active participation in Primary Care Network
Support via PCN Pharmacists, Mental Health Practitioners, Counsellors and Physiotherapists.
Staff wellbeing initiatives through Better Health at Work
NHS Pension
Blue Light Card
Job description Job responsibilities
The Medical Secretary will provide a high-quality, patient-focused secretarial and administrative service to support the clinical team at Fell Tower Medical Centre. The post holder will be responsible for the management of referrals, clinical correspondence and patient-related documentation, ensuring all tasks are completed accurately, efficiently and in a timely manner. Key duties include processing referrals through the NHS Electronic Referral Service (e-RS), liaising with hospitals and community healthcare providers, maintaining accurate patient records, processing information requests such as Subject Access Requests and insurance reports, and managing incoming telephone and email enquiries. The successful candidate will work closely with clinicians and colleagues to support the effective day-to-day running of the practice whilst maintaining the highest standards of confidentiality. This is an excellent opportunity for an organised individual with strong communication skills, attention to detail and the ability to work effectively within a busy primary care environment.
Person Specification
Experience Essential
Excellent written and verbal communication skills Strong organisational skills with the ability to prioritise and manage workload effectively. Strong attention to detail and accuracy IT skills, including experience using Microsoft Office applications. Ability to maintain strict confidentiality and handle sensitive information appropriately. Experience of working in an administrative, secretarial or customer service role. Ability to work independently and as part of a team. Professional, courteous and patient-focused approach. Ability to remain calm and effective when working in a busy environment.
Desirable
Previous experience working in a GP practice, NHS or healthcare environment. Knowledge of NHS primary care services and processes. Experience of processing referrals and clinical correspondence. Familiarity with the NHS Electronic Referral Service (e-RS). Experience using clinical systems such as Emis. Knowledge of information governance, GDPR and patient confidentiality requirements. Experience handling Subject Access Requests (SARs), insurance reports or other medical records requests. Understanding of medical terminology. Experience working within a busy administrative or secretarial role.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Fell Tower Medical Centre
Address 575-583 Durham Road
Low Fell
Gateshead
NE9 5EY
United Kingdom
Employer's website https://www.felltowermedicalcentre.nhs.uk/ (Opens in a new tab)