About this role
Job summary
To provide a friendly, effective reception, advice and information service to patients, colleagues and visitors to the Cardiac Cath Lab.Support and assist the nursing staff and contribute to the careTo maintain electronic patient records, including the use of MAXIMS, EPRO, the ward shared drive and data entry onto the ward database.To support the organisation in achieving excellence in everything that we do by embedding and promoting the Trust values working towards providing outstanding care.
Main duties of the job
Provide reception and administrative support for the Cardiac Cath Lab.Act as the first point of contact for patients, visitors and staff.Maintain accurate electronic patient records and activity data.Support performance reporting, governance and income recovery through accurate data capture.Coordinate patient appointments, admissions, transport and enquiries.Facilitate effective communication across the multidisciplinary team.Support patient flow and the efficient running of the department.Assist with stock management and general departmental administration.Contribute to service improvement and digital transformation initiatives.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description Job responsibilities Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications Essential
GCSE/O Level English Computer Literacy
Desirable
Typing Skills GCSE/O Level Maths
Experience Essential
Experience of ward-based clerical/administration duties Experience of call handling
Additional Criteria Essential
Knowledge Accurate word processing skills Knowledge of electronic patient systems Skills & Abilities Good organisational skills Compassionate with excellent interpersonal skills and the ability to communicate effectively with patients, carers and relatives Ability to listen to others' views and respect individual patient needs Professional and patient-focused approach Ability to recognise and manage challenging situations in a calm and professional manner Able to take instruction and direction and work effectively as part of a team Ability to record and retrieve information on electronic patient records Communication Skills Good standard of literacy and English language skills Positive and clear verbal communication skills with a good telephone manner Sound and accurate written communication skills with attention to detail Ability to use email and internet effectively Planning & Organising Skills Excellent organisational skills with the ability to manage own time and prioritise activities Other Requirements Willingness to use technology to improve standards of care and patient support Open-minded and able to treat colleagues, patients, carers and relatives with dignity and respect Intuitive and caring nature Commitment to equality, diversity and inclusion Ability to demonstrate awareness, accountability and responsibility
Desirable
Proficient typing and keyboard skills. Knowledge and experience of using databases. Experience of supporting or participating in service improvement and quality improvement initiatives.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Somerset NHS Foundation Trust
Address Musgrove Park Hospital
Musgrove Road
Taunton
Somerset
TA1 5DA
United Kingdom
Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)