About this role
Job summary
We are looking for a motivated member of staff with admin and clerical experience in General Practice as well as good typing skills to join our friendly and dynamic team.
Skills and personal qualities needed:
Have good organisational skills
Be able to cope in a busy environment and maintain confidentiality
A pleasant telephone manner and strong interpersonal and communication skills are essential
Have good computer skills preferably knowledge of Emis Web although full training will be given
Be flexible and adaptable
Be a team player
Salary and hours to be agreed
Main duties of the job
Typing letters, reports, emails, patient referrals in an accurate and quality manner.
Administrative duties, including phones and reception desk
About us
We are a small long established GP Surgery in Paignton, Devon, just six minutes from the beach!
We have a small friendly team of 4 GPs, 2 nurses, a HCA a phlebotomist, and 13 administrative staff, a mix of full time and part time.
We have a patient list size of approximately 5,600.
Job description Job responsibilities
To provide general secretarial support to clinicians involving word processing and audio typing skills with general clerical work.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To provide an efficient audio, copy typing and service for Clinicians and Health Professionals as required. This includes the typing of letters, reports, patient referrals, emails, etc in an accurate and quality manner. To make appointments, bookings and admissions as required. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To retrieve medical records and assist the completion of medical/ insurance records File patient records and correspondence in patient medical records To receive incoming and initiate outgoing telephone calls in an efficient and pleasant manner to facilitate timely and appropriate communications with others, taking messages and forwarding accurately to the correct person in the Primary Health Care Team and dealing with appropriate queries Maintain the computer clinical system in an accurate and secure manner. Maintain appointment system; liaise with GPs and other staff as necessary. To assist with the gathering of statistics and information when requires. To receive and dispatch mail and maintain a pending system Photocopying/emailing/filing as requested Scanning of documents efficiently To manage process for deducting deceased patients Any other duties as appropriate to the post as requested by the Office Manager/Practice Manager/Partners
Person Specification
Experience Essential
Teamwork, flexible team player able to work under pressure
Desirable
- Experience of working in a GP practice - Be able to use Microsoft Office (word, excel, outlook) - Typing skills - Good working knowledge of medical terminology or the ability to learn clinical terms quickly - Be able to provide clear, polite verbal and written communication skills for dealing with patients and doctors
Qualifications Essential
GCSE grade A to C in English and Maths
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Old Farm Surgery
Address 67 Foxhole Road
Paignton
Devon
TQ3 3TB
United Kingdom
Employer's website https://www.oldfarmsurgery.co.uk/ (Opens in a new tab)