About this role
Job summary
To undertake and co-ordinate administrative / clerical duties according to Fertility Centre procedures, acting as first point of contact for relevant patients and members of the public contacting, or visiting the department, welcoming them with an understanding and sympathetic attitude.
To provide a range of support services to the Fertility Centre encompassing administrative and clerical duties to aid the smooth running of the unit.
To play a key part in the Fertility Centre team in providing high quality care to all patients accessing our services.
Main duties of the job
Manage referrals into the Fertility Centre, using our electronic systems (EPIC and IDEAS)
Process funding status from application through to communicating this to our patients - using relevant ICB criteria and appropriate IT systems.
Communicating with patients via a number of systems; email, IDEAS, Doctor Doctor, Telephone.
Scheduling appointments including canceling and rescheduling as and when required.
Payments - Raising invoices using our IDEAS (training will be provided)
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Qualifications Essential
Good standard of general education
Knowledge Essential
Clerical experience in a busy Clinical environment In-depth experience of communication with the general public / patients Able to demonstrate sensitive and empathetic approach to patients Willing and able to undertake additional training as required
Desirable
Previous experience of working with Fertility patients Knowledge of The Human Fertilisation and Embryology Authority and the associated clerical / administrative requirements Experience of using an electronic patient record / Patient Administration system Experience of an electronic patient consent package
ANALYTICAL AND JUDGEMENT SKILLS Essential
Basic literacy and numeracy skills Ability to analyse working environment, to resolve or escalate as appropriate. Ability to assess behaviors of service users and escalate to supervisory staff as needed.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Birmingham Women's and Children's NHS Foundation Trust
Address Birmingham Women's Hospital
Mindelsohn Way
Birmingham
B15 2TG
United Kingdom
Employer's website https://bwc.nhs.uk/ (Opens in a new tab)