About this role
Job summary
As part of the Endoscopy Administration Team, the post holder will provide an effective, efficient and patient-focused referral and booking service. They will be responsible for the day-to-day coordination of the Endoscopy referral and booking function, overseeing the patient journey from referral through to confirmed procedure booking.
The post holder will proactively manage Endoscopy waiting lists, ensuring patients are prioritised according to clinical urgency, including suspected cancer, urgent and routine referrals. They will coordinate appointment scheduling, balancing clinical priority, patient choice and available capacity to maximise the use of Endoscopy lists.
The post holder will ensure referrals are processed accurately and appointments arranged in line with clinical pathways, Trust policies and agreed procedures. They will use initiative to manage competing priorities, including ensuring patient encounters are completed ahead of Endoscopy lists, identifying and resolving booking issues, responding to changes in clinical priority and capacity, and taking action to minimise delays.
The role requires regular liaison with consultants, nurses, administrative colleagues and other healthcare professionals to resolve booking queries and support patient care.
The post holder will support a high-quality Endoscopy service through effective management of referrals and appointments.
***this post may close early, subject to high application numbers***
Main duties of the job
The Endoscopy team at Homerton Healthcare is looking for two Booking and Referral Coordinators for permanent posts. The post holders will work closely with consultants, nurses, secretaries, patients, general practitioners and other hospital staff.
The role will involve independently coordinating Endoscopy referrals from receipt through to procedure booking, managing waiting lists and prioritising patients according to clinical urgency. The post holder will coordinate appointments, balancing clinical priority, patient choice and available capacity, and will identify and resolve booking or pathway issues to minimise delays.
You will have strong administration experience, preferably within healthcare, and be highly organised with the ability to manage and prioritise your own workload. You will need to use initiative and judgement to manage competing priorities, respond to patient queries and escalate issues appropriately.
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Skills Essential
Able to work as part of a team Able to confidently deal with the public and manage a range of patient calls Able to organise own workload Able to work under pressure and in stressful situations Excellent verbal communication skills and telephone manner Good written communication skills Computer literate with good keyboard skills Good skills and ability with Microsoft Office Software, e.g. Microsoft Excel
Desirable
Willingness to continue personal development and training
Trust Values, Equal Opportunities and Other Requirements Essential
Understanding and demonstration of the Trust Values Work flexibly as required Committed to delivering patient centered services Caring attitude Highly motivated
Experience Essential
Experience of working with the public Experience of data collection and data entry Experience of working as part of a team
Desirable
Experience of using hospital administration electronic patient record systems Experience of Microsoft Word Experience of working in administration/ customer service
Knowledge Essential
Knowledge/ understanding of the need for accurate data
Desirable
Awareness of good customer care standards Understanding of clinical service provided by the Endoscopy department
Education/Qualifications Essential
A Level or equivalent NVQ level 3 or equivalent experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Homerton Healthcare NHS Foundation Trust
Address Homerton Healthcare NHS Foundation Trust
Homerton Row
London
E9 6SR
United Kingdom
Employer's website https://www.homerton.nhs.uk/ (Opens in a new tab)