About this role
Job summary
The Receptionist is the first point of contact for patients and visitors attending the practice. The postholder will provide a professional, friendly, and efficient reception service, ensuring patients receive excellent customer care while supporting the smooth day-to-day operation of the practice.
Main duties of the job
The role includes administration duties, appointment management, and always maintaining confidentiality.
About us
Cambridge Avenue & Messingham Medical Centre is a high-achieving, forward-thinking practice that fosters a positive and inclusive workplace. We are a teaching and training practice, committed to professional development and continuous learning.
Our clinical team includes:
5 GP partners and 4 salaried GPs 3 Advanced nurse practitioners (ANPs) plus, 2 trainees ANP`s Advanced Practice Nurse Practice nurse`s and 2 healthcare assistants (HCAs)What we offer:
A welcoming and supportive team environment Opportunities for career development and further training A competitive salary The option to join the NHS pension scheme Free staff parking Employee Assistance Programme (EAP) Healthy Workplace Scheme (Bronze)
Job description Job responsibilities
Greet patients, visitors, and healthcare professionals. Answer telephone calls promptly and direct enquiries appropriately. Manage patient appointments using the clinical system. Check patients in for appointments and notify clinicians of patient arrivals when required. Deal with patient enquiries both face-to-face and via telephone Signpost patients to appropriate services. Provide a high standard of customer service. Communicate sensitively and effectively. Respond appropriately to vulnerable or distressed patients. Manage concerns at first point of contact and escalate where necessary. Maintain strict confidentiality. Comply with GDPR and practice policies. Always ensure secure handling of patient information. Complete mandatory Information Governance training. Comply with health and safety policies. Report hazards and incidents promptly. Maintain a safe and tidy reception environment. Work collaboratively with clinical and administrative staff. Attend meetings and training sessions. Provide cover for colleagues during periods of absence where appropriate. Support the practice in achieving its objectives and delivering high-quality patient care
Person Specification
Experience Essential
Experience in Healthcare, namely primary care would be an advantage but not essential Experience of Reception / front of house Experience in all Microsoft Office Programs Experience of working in a fast paced environment Experience of providing excellent customer service Good attention to detail/work on own initiative whilst adhering to policies/procedures
Desirable
Experience of working in primary care/GP practice. Experience of SystmOne Healthcare Primary Care system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cambridge Avenue Medical Centre
Address Cambridge Avenue Medical Centre
Cambridge Avenue
Scunthorpe
DN16 3LG
United Kingdom
Employer's website https://www.cambridgeavenuemedicalcentre.nhs.uk/index.aspx (Opens in a new tab)