About this role
Job summary
Please be aware that this role is NOT eligible for Sponsorship
If you already work for HPFT on a health and care visa, you will NOT be able to transfer your visa to this role as this role is NOT eligible for Sponsorship
Are you looking for your next challenge? Do you want to work for an outstanding NHS Trust? If the answer to both of these questions is yes, then please read below.
We are looking for a highly organised Receptionist with exceptional customer service skills, to provide a welcoming, confident and professional approach to this Post incorporating the Trusts values when carrying out their duties. HPFT places great emphasis on providing the highest standard of customer service to our Service Users, Carers and Visitors so these skills will be an integral part of your personality. You will provide a range of Reception duties ensuring that the Reception runs smoothly and efficiently. Applicants must demonstrate excellent IT skills and a good working knowledge of Microsoft Office applications.
The Site is operational between the hours of 9:00am - 5:00pm, Monday to Friday.
The Post is full time:
Monday to Friday, 9:00am-5:00pm
You will be able to work in a challenging and interesting environment and possess outstanding interpersonal and communication skills.
This vacancy may close early if we receive a high number of applications. Please complete and submit your application promptly.
Please be aware this role does not meet the salary threshold for sponsorship.
Main duties of the job
You will be able to offer a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change.
Duties will include: answering the telephone and transferring calls to various departments where appropriate. Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face. Checking ID's and handing out security alarms and keys for which training will be given.
Reporting maintenance and cleaning issues to the Help desk and keeping accurate and up to date maintenance logs.
You will also act as a Fire Warden and be responsible for keeping the Reception area clean, tidy and organised.
Other duties would include: Dealing with deliveries of stationery etc., to the building. Booking all Clinical and meeting rooms for the Clinical and Corporate Staff working in the building for which training will be given.
You will work closely with other members of the administration Teams to ensure a smooth and effective Reception Service.
About us
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.
Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Job description Job responsibilities
Duties will include: Answering the telephone and transferring calls to various departments where appropriate.
Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face.
Checking IDs and handing out security alarms and keys for which training will be given.
Reporting maintenance and cleaning issues to the help desk and keeping accurate and up to date maintenance logs.
Other duties would include: Dealing with any deliveries, as well as booking all Clinical rooms and meeting rooms for the Clinical Staff.
Please refer to the attached Job Description for more details before applying
Person Specification
Qualifications Essential
Good level of education/GCSE or equivalent incl. English Language Good IT skills
Previous Experience Essential
Experience on a busy reception desk Experience of working in a healthcare/mental health care/office environment
Skills / Knowledge / Ability Essential
Proficient in the use of Microsoft Office software, in particular Outlook, Excel and Word
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hertfordshire Partnership University NHS Foundation Trust
Address Propsect House
Peace Drive
Watford
WD17 3XE
United Kingdom
Employer's website https://www.hpft.nhs.uk/careers/ (Opens in a new tab)