About this role
Job summary
We are looking for a fixed-term Radiology Department Assistant to join our dedicated team at West Hertfordshire Teaching Hospitals NHS Trust.
You will play a vital role in supporting both patients and Radiology staff. The successful candidate is expected to work across our 3 hospital sites: Watford General Hospital, St Albans City Hospital, Hemel Hempstead Hospital and Elstree Way.
The post holder will assist in delivering high-quality radiology services, working collaboratively within a dynamic and supportive team while maintaining professional relationships across various hospital departments.
Working hours include weekdays, weekends and bank holidays.
If you are passionate about patient care and enjoy working in a fast-paced setting, we would love to hear from you.
Main duties of the job
Duties will include:
Welcoming all patients and service users to the department. Completing administrative processes and supporting patient flow through the department. Booking patients in for their examinations and directing patients to the relevant waiting areas. Answering telephone queries. Preparing examination rooms and equipment. Assisting the Radiologists, Radiographers and Radiology Nurses during procedures. Provide formal chaperone support to patients when required.
About us With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance. www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and should you require support or guidance please contact [email protected] If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Job description Job responsibilities
To deliver direct patient care, support equipment maintenance, and perform administrative tasks, including reception and clerical duties, to ensure a high-quality service for patients.
The post holder will contribute to maintaining the departments professional standards and undertake a range of delegated radiography-related responsibilities.
Additionally, the role includes assisting with the transfer of patients to and from the Radiology department.
Person Specification
Education and qualifications: Essential
GCSE qualification (Maths, English) or equivalent. NVQ / Level 3 Customer Care, healthcare OR willingness to work towards an NVQ / Level 3 qualification. Experience in a customer / patient facing role.
Desirable
Knowledge / Experience of computer systems.
Knowledge: Essential
Understands the importance of patient confidentiality and information governance. Knowledge of Microsoft Suite.
Desirable
Knowledge of the role and responsibilities of a radiology assistant.
Experience: Essential
Experience of working in a busy environment. Experience of working in a customer orientated environment.
Desirable
Experience working in a caring/patient facing role and following healthcare protocols and procedures. Experience of handling confidential information.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name West Hertfordshire Teaching Hospitals NHS Trust
Address Cross Site
Cross Site
WD18 0HB
United Kingdom
Employer's website http://www.westhertshospitals.nhs.uk (Opens in a new tab)