About this role
Job summary
We are looking for someone to join our reception and administration team. This involves helping patients and supporting the smooth day-to-day running of the practice.
Were looking for someone who is:
Friendly, confident and a great communicator Organised and comfortable working in a busy environment Reliable, adaptable and a team player Confident using IT Flexible with their working days and hours and is available Monday to Friday between 7:45 and 18:45Working pattern
25-hour per week, fixed term contract.
Main duties of the job
Main duties include:
Welcoming patients and dealing with enquiries in person and by telephone.Booking, changing and cancelling appointments using the clinical system.Signposting patients to the most appropriate service or clinician using practice protocols.Processing patient requests, including prescriptions, test results and general queries.Registering new patients and keeping patient information accurate and up to date.Handling confidential and sensitive information in line with GDPR and practice policies.Supporting clinicians with administrative tasks, messages and patient correspondence.Managing incoming documents, emails, post and other communications.Working closely with the wider practice team to support the smooth day-to-day running of the surgery.Dealing professionally and sensitively with patients who may be unwell, distressed or frustrated.
About us
Stainland Road Medical Centre is a friendly and supportive GP training practice, providing high-quality primary care to around 11,500 patients. We have an experienced multidisciplinary team of GPs, nurses, healthcare professionals and administrative staff, and pride ourselves on teamwork, patient care and creating a welcoming environment for both patients and colleagues.
Job description Job responsibilities
Main duties:
Welcoming patients and dealing with enquiries in person and by telephone. Booking, changing and cancelling appointments using the clinical system. Signposting patients to the most appropriate service or clinician using practice protocols. Processing patient requests, including prescriptions, test results and general queries. Registering new patients and keeping patient information accurate and up to date. Handling confidential and sensitive information in line with GDPR and practice policies. Supporting clinicians with administrative tasks, messages and patient correspondence. Managing incoming documents, emails, post and other communications. Working closely with the wider practice team to support the smooth day-to-day running of the surgery. Dealing professionally and sensitively with patients who may be unwell, distressed or frustrated.
Person Specification
Qualifications Essential
GCSE grade A to C or equivalent
Desirable
Experience in a GP setting Office experience Working with the general public
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Stainland Road Medical Centre
Address 70 Stainland Road
Greetland
Halifax
West Yorkshire
HX4 8BD
United Kingdom
Employer's website https://www.stainlandroadmedicalcentre.co.uk (Opens in a new tab)