About this role
Job summary
We are seeking a motivated and organisedNewborn Screening Failsafe Officer to join our dedicated screening team.
This is a rewarding opportunity to play a key role in supporting the delivery of high-quality newborn screening services, helping to ensure that babies and families receive timely, safe and effective care in line with national screening standards.
Working closely with midwives, health visitors, laboratory teams and other healthcare professionals, you will coordinate and monitor the failsafe processes for three national newborn screening programmes. You will help ensure that eligible women and babies are offered screening within the required timescales, maintaining accurate records and monitoring performance against national standards.
The successful candidate will be responsible for maintaining screening databases, carrying out detailed failsafe checks, and supporting the smooth running of screening pathways. You will also help maximise the effective use of clinic appointments, arrange interpreters where required, and act as a key point of contact for families and healthcare professionals. The role requires excellent attention to detail, strong organisational skills and a compassionate approach when supporting families.
This is an excellent opportunity for someone who enjoys working in a busy environment, is passionate about patient safety, and wants to make a meaningful difference to the care of newborn babies and their families.
Main duties of the job
You will coordinate and monitor failsafe processes across three national newborn screening programmes, ensuring accurate patient records, screening results and appointment information are maintained on local and national systems. By undertaking routine failsafe checks, you will help ensure babies progress safely through screening pathways and that national standards are met.
The role includes maintaining screening databases, producing reports and supporting the monitoring of service performance and quality standards. You will identify and escalate potential breaches, supporting actions to maintain compliance with NHS Screening Programme requirements.
You will provide administrative support to the ANNB Screening Co-ordinator, Newborn Screening Manager and wider team, including arranging interpreters, coordinating appointments, supporting meetings and assisting with audits, complaints and incident investigations.
As a key point of contact for families and healthcare professionals, you will manage enquiries with professionalism, sensitivity and compassion. You will also act as the lead contact for the three Northgate Failsafe Systems, providing user support and guidance, while contributing to the ongoing development of a safe, effective and patient-focused newborn screening servi
About us
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.
We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool!
Discover what it's like to live and work in Bath, explore our RUH staff benefits, and learn how we're building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Job description Job responsibilities
To provide administrative support to the ANNB Screening Co-Ordinator andNewborn Screening Manager and the wider team when required. To arrange interpreters for pregnant people if necessary To be confident and competent when dealing with distressed families duringtelephone or face to face conversations and ensure resolution of individualconcerns. To be responsible for answering telephone enquiries and referring to othermembers of the Department as appropriate. Prepare and attend multi-disciplinary meetings with the ANNB Co-Ordinator andNewborn Screening Manager as required. To assist in the investigation of complaints or serious incidents of the NewbornScreening Service. To act as the main point of contact in relation to issues/updates/trainingrequirements of all 3 Northgate Failsafe Systems.
Person Specification
qualifiaction Essential
GCSE English and Maths Grade A - C (or equivalent NVQ Level 3
Desirable
NVQ Level 3 in Newborn Hearing Screening 3 years working experience within the NHS
knowledge and experience Essential
Excellent administrative processes knowledge and experience of recording and retrieving data Experience populating and managing excel spreadsheets and/or databases Good IT skills using a variety of software packages
Desirable
Knowledge of and previous experience of using Badger and millennium Experience of antenatal and postnatal screening programmes and failsafe
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust
Address Royal United Hospital
Combe Park
Bath
BA13NG
United Kingdom
Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)