About this role
Job summary
Please note that this job is not an eligible occupation for work visa sponsorship and as such we will be unable to progress your application if you do not otherwise have the right to work in the UK
PALS, Complaints and Patient Safety administration support to the Patient Experience Lead and Patient Safety Officer. Registering queries, complaints and keeping records via Datix Incident Reporting System Administration for patient safety incidents - monitoring incidents and learning responses for patient safety incident panel and providing administrative support Customer Service - direct communication with patients, relatives and service users To assist with the development and delivery of an effective and efficient governance service that will meet the needs of staff, patients, public and other stakeholders. To support the transformation of the service through digitisation and improved systems, processes, and procedures. To support the organisation's requirement to deliver the NHS Long Term plan. To assist the governance team in completing tasks for both clinical governance and information governance; that will allow for legal and statutory monitoring of compliance.
Main duties of the job
Assist with tracking and monitoring compliance in areas such as, data protection and security, health and safety, risk management, freedom of information and patient safety. To support and promote good practices in governance areas such as, records management, risk management and incident reporting. Support the team to plan, conduct and analyse audits, surveys, and compliance assessments; that will provide information about patient experience programmes e.g. Observe and Act (O&A), Friends and Family Test (FFT), and areas of compliance such as records managementand data security. Maintain and monitor registers in accordance with legislation and statutory requirements, such as, legal claims, subject access requests, complaints, and patient safety investigations; that will allow for meeting deadlines.
About us
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Job description Job responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
Person Specification
Training and Qualifications Essential
Level 3 Qualification (A-level, NVQ, BTEC, City and Guilds), in a relevant subject e.g. IT and Computer Skills, Business, Health and Social Care. And relevant qualification such as European Computer Driving Licence (ECDL) or equivalent knowledge of computer system(s), such as Datix, Care Identity Management (CIM2), Microsoft 365 And experience of working in an office environment with demonstrable skills in areas such as systems and databases, administration, document and records management, data entry, data analysis, data quality And relevant short courses, such as communication, governance, Microsoft 365 or applications, project management, business, computer literacy
Experience Essential
Demonstrate recent office experience or experience where interpersonal and telephone skills have been used Demonstrable experience of using Microsoft 365 and office applications, databases and systems, internet Demonstrate recent experience of working with data and use of analytical skills, attention to detail.
Knowledge and Skills Essential
Good customer service skills, understand the demands of a client-focused organisation The ability to follow administrative systems and procedures A good working knowledge of Microsoft Office systems
Other Essential
Ability to meet the travel needs of the post
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Shropshire Community Health NHS Trust
Address Mount McKinley
Shrewsbury Business Park
Shrewsbury
SY2 6FG
United Kingdom
Employer's website https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)