About this role
Job summary
Don't miss this exciting opportunity to join our Speech & Language Therapy team at University Hospital Lewisham! We are proud to be part of Lewisham & Greenwich NHS Trust and to serve a diverse and multicultural local community. Our Speech & Language Therapy teams are friendly, supportive and inclusive, with a strong commitment to delivering high-quality, patient-centred services.
We are looking for an enthusiastic and organised Speech & Language Therapy Administrator to provide administrative support to our highly regarded Voice Service and wider Speech & Language Therapy Department. This is an excellent opportunity for someone who enjoys working in a busy healthcare environment and takes pride in delivering an efficient, responsive and compassionate service to patients and colleagues.
Our voice service is nationally recognised and includes the largest consultant-led voice clinic in the country. The successful candidate will play a vital role in supporting the smooth running of this specialist service, working closely with the Clinical Lead Voice Therapist, Speech & Language Therapists, ENT colleagues and administrative teams across the Trust. As part of a large and innovative department, you will be supported to develop your skills and contribute to the ongoing delivery of excellent patient care.
Main duties of the job
We are seeking a motivated and professional administrator to provide comprehensive administrative support to the Speech & Language Therapy Department, with a particular focus on the outpatient Voice Service.
You will be a key point of contact for patients, carers and healthcare professionals, managing enquiries and delivering excellent customer service. The role includes booking appointments, processing referrals, maintaining patient records and supporting the administration of specialist voice clinics.
Working closely with the Voice Therapy Team and wider multidisciplinary colleagues, you will help ensure the efficient delivery of a high-quality service. You will also support the Head of Service in data management, maintain departmental systems and undertake a range of administrative duties to support the day-to-day running of the department.
The successful candidate will be organised, adaptable and able to manage a varied workload while maintaining accuracy and confidentiality.
About us
Please refer to the Applicant Guide via the link below for key information:- Applying to LGT Guide - Key Information for Applicants
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development Widening access (anchor institution) and employability Improving the experience of staff with disability Improving the EDI literacy and confidence of trust staff through training and development Making equalities mainstream
Job description Job responsibilities
Job Summary:
To provide administrative support to the Speech & Language Therapy (SALT) Department in particular the outpatient voice service at University Hospital Lewisham.
Person Specification
Qualifications and Training Essential
Good standard of education NVQ 2 plus additional experience equating to NVQ 3 as outlined below GCSE English Language or equivalent Clear handwriting and spelling Numerate
Desirable
NVQ Business Administration - Level II or equivalent RSA II Certificate in Office Cerner/iCare Trained
Experience Essential
Previous experience of working in a busy environment Previous experience in an admin role
Desirable
Previous experience of working in a busy environment in a healthcare setting Experience on the patient system and Electronic Discharge Summaries System Previous experience of minute taking
Knowledge and Skills Essential
Basic computer literacy (Word, Excel, PowerPoint) Good organisational and administration skills Good customer care skills Effective communication skills Basic understanding of practical Data Protection issues Knowledge of child and adult protection issues
Desirable
Ability to prioritise a busy workload
Personal Qualities and Skills Essential
Able to work well within a team Able to work to tight deadlines and within available resources Able to work outside normal working hours on occasion if necessary to meet the needs of the department Able to work on any hospital site
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lewisham and Greenwich NHS Trust
Address University Hospital Lewisham
Lewisham High Street
Lewisham
SE13 6LH
United Kingdom
Employer's website https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)