About this role
Job summary
Would you like to join a friendly secretarial team here at DCH. The role would be based within the Children's Centre and you would be part of a team who provide support to our paediatricians, patients and their families.To provide a comprehensive secretarial and administrative support service for the Paediatric Department.This role will provide secretarial support to the consultants and members of the multi-disciplinary team to assist in the smooth, efficient and effective running of the service.
Assists in the organisation of the consultants' work load.Acts as a point of contact for patients/carers, providing information on systems and processes within the hospital, including appointment and admission related information, to satisfactorily resolve queries. This includes establishing communication networks within the team and with other appropriate health care professionals.
The post-holder will work closely with all members of staff in ensuring the delivery of a high quality service. This will require the utilisation of good secretarial, administrative, communication and interpersonal skills, knowledge of word-processing and other computerised systems. All secretaries appointed to the Paediatric service have a shared responsibility to service the needs of the department.
Main duties of the job
To act as a point of contact for patients, parents/carers and other health professionals, dealing with a wide range of queries, providing information and escalating issues to the clinical team where appropriate. This requires a caring, professional and empathetic approach, alongside the ability to establish and maintain effective communication networks with internal and external healthcare professionals.
To provide comprehensive administrative and secretarial support to the clinical and managerial teams, including typing clinical correspondence from dictation within national timescales, producing meeting minutes and action logs, processing daily post, booking appointments, and managing communications with parents and carers.
To work collaboratively with the clinical and managerial teams to maintain and support departmental and divisional procedures, ensuring operational targets, performance standards and quality objectives are achieved.
To provide dedicated administrative and secretarial support to a number of consultants within the department, managing complex workloads and competing priorities to ensure the timely production of clinical correspondence. The post holder will provide cross-cover for members of the secretarial team during periods of annual leave, sickness absence or other unforeseen circumstances, ensuring continuity of service and minimising disruption to patient care.
About us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate's individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
Job description Job responsibilities
Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at [email protected] if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Person Specification
Education, Qualification & Training Essential
Educated to GCSE level or equivalent, including English at Grade C or above
Knowledge & Experience Essential
Experience of working with computer systems, to include Microsoft Office, in a working/academic environment
Skills & Abilities Essential
Evidence of effective communication skills both written and oral Evidence of ability to respond quickly to changing priorities organising and prioritising own workload to meet deadlines Ability to build and maintain good working relationships within a team. An understanding of the meaning of confidentiality and the requirement for this to be maintained
Desirable
Evidence of secretarial skills including typing and minute taking skills Evidence of ability to work with minimal supervision Evidence of flexibility and ability to adapt to different areas of work vidence of ability to exercise judgement when dealing with patient queries and to analyse and resolve patient problems Understanding of medical terms
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorset County Hospital NHS Foundation Trust
Address Dorset County Hospital
Williams Avenue
Dorchester
DT1 2JY
United Kingdom
Employer's website https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)