About this role
Job summary
We are looking for a friendly, organised and compassionate individual to join our busy GP surgery team as a Patient Care Navigator / Receptionist / Administrator.
As the first point of contact for patients, you will play a key role in delivering excellent customer service and supporting the smooth running of the practice. Duties include welcoming patients, handling telephone and face-to-face enquiries, responding to emails, processing prescription requests, filing and coding clinical correspondence and referrals, supporting safeguarding processes, undertaking site checks, monitoring stock levels, and helping maintain a safe environment.
Working as part of a team of four, you will contribute to a shared workload and help ensure patients receive the right support at the right time. The role is offered on a split rota of 07:45-13:45 (Week 1) and 13:00-19:00 (Week 2).
Previous experience in a GP practice or similar patient-facing role is essential. Applicants must have 6-12 months' experience and be proficient in EMIS Web. The successful candidate must deliver excellent patient care and customer service while maintaining professionalism and accuracy.
If you are a reliable team player with excellent communication skills, attention to detail and a commitment to patient care, we would love to hear from you.
Main duties of the job
As a Patient Care Navigator / Receptionist / Administrator, you will be the first point of contact for patients and visitors, providing a professional, friendly and efficient service. You will welcome patients, respond to enquiries in person and by telephone, and support patients in accessing the most appropriate services.
The role includes processing prescription requests, responding to emails, filing and coding clinical correspondence, maintaining accurate patient records, processing referrals via NHS e-Referral Service, actioning eConsults as directed by the clinical team, managing appointments, registering new patients, and handling general enquiries.
You will be expected to cover colleagues' absences where required, attend practice meetings, maintain a tidy reception area, support patient recall programmes, and undertake additional administrative tasks as directed by the Practice Manager.
You will support safeguarding processes, undertake site checks, monitor stock levels, report issues appropriately, and help ensure the premises are safe and secure.
Working as part of a team of four, you will share workloads, support colleagues during busy periods, and contribute to a positive, patient-focused environment. Excellent communication skills, attention to detail, flexibility and a commitment to high-quality patient care are essential.
About us
Latymer Road Surgery is a well-established GP practice serving a diverse patient base of approximately 4700 patients. We pride ourselves on providing high-quality, patient-centered care in a supportive, professional environment. Our team works collaboratively to deliver comprehensive healthcare services to our community.
We are proud to have received a"Good" ratingfrom the Care Quality Commission (CQC), reflecting our commitment to delivering excellent care. We are now looking for a dedicated and Advanced Nurse Practitioner to help us enhance our diabetes care program.
Job description Job responsibilities
Job description
Key Responsibilities
Patient Care & Reception
Meet and greet patients and visitors in a professional and welcoming manner. Assist patients with enquiries, signposting them to the most appropriate service where necessary. Respond to patient queries both in person and over the telephone. Support patients with appointments, registrations and general practice services. Always maintain patient confidentiality. Administrative Duties
Process incoming hospital correspondence, including filing and clinical coding of letters and reports. Process prescription requests accurately and efficiently. Respond promptly to emails received by the practice. Maintain accurate patient records and update information as required. Undertake general administrative tasks to support the smooth running of the practice. Safeguarding & Compliance
Identify and escalate any safeguarding concerns or requests appropriately. Follow all practice policies, procedures and information governance requirements. Support the practice in maintaining a safe environment for patients, staff and visitors. Premises & Operational Support
Carry out routine site and building checks as required. Ensure the building is secure at opening and closing times. Monitor and maintain appropriate stock levels of clinical and office supplies. Report maintenance issues or concerns promptly. Teamworking
Work collaboratively as part of a team of four within the reception and administration function. Support colleagues during busy periods and contribute positively to team objectives. Participate fully in the shared workload and demonstrate flexibility where required. Promote a positive, patient-focused culture throughout the practice.
Person Specification
Qualifications Essential
We are looking for someone who: Has experience of working within a busy multidisciplinary team. Have willingness to learn. Has excellent communication and interpersonal skills. Demonstrates empathy, patience and professionalism when supporting patients. Has strong organisational and administrative abilities. Can work accurately under pressure in a fast-paced environment. Is IT literate and able to learn new systems quickly. Has excellent attention to detail. Understands the importance of confidentiality and data protection. Is a reliable, flexible and supportive team player. Has a minimum of 6 to 12 months' experience working in a GP practice. Is trained and proficient in EMIS Web. Please note: Applications from candidates who do not have a minimum of 6 to 12 months' GP practice experience and EMIS Web experience will not be considered.
Desirable
We would welcome applications from candidates who: Have experience using Docman and NHS clinical systems. Have experience processing referrals using the NHS e-Referral Service (e-RS). Have previous experience as a Patient Care Navigator, Receptionist or Administrator within Primary Care. Have knowledge of GP practice procedures and NHS services. Have experience handling prescription requests. Have an understanding of safeguarding procedures within a healthcare setting. Hold a customer service, business administration or healthcare-related qualification. Have experience supporting QOF recalls, patient call and recall programmes. Have completed training in information governance, data protection or safeguarding. Are able to provide flexible cover for annual leave and sickness absence at short notice. Is proactive, uses initiative and can contribute ideas to improve practice processes and patient experience.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Latymer Road Surgery
Address 2A Latymer Road
London
N9 9PU
United Kingdom
Employer's website https://www.latymerroadsurgery.nhs.uk (Opens in a new tab)