About this role
Job summary
We have an exciting opportunity for a full time, Service Coordinator to join the RRCV Clinical Management Team working in Respiratory.
We are looking for an enthusiastic and organised individual to join our Outpatients team. This varied role involves supporting the Outpatients Booking Team, undertaking RTT validation, and providing cross-cover for the Long COVID and Pleural/Bronchoscopy Service Coordinator roles as required. No two days are the same, so you'll enjoy working collaboratively while also having the confidence to work independently when required.
Respiratory Medicine & Allergy is one of the largest users of outpatient clinic space. Our service delivers a broad range of clinics, from general respiratory medicine to highly specialised services including Severe Asthma, COPD, ILD, etc. Behind every successful clinic is a dedicated administrative team working alongside exceptional nursing and clinical colleagues to provide high-quality, patient-centred care.
This is a varied and rewarding role that goes beyond booking appointments. Alongside supporting our Outpatients Booking Team, you'll play a key role in higher-level administrative tasks, including clinic template creation, maximising clinic slot utilisation, and monitoring Electronic Referral Service (e-RS) triage performance.
If you are a highly organised, enjoy solving problems, thrive in a fast-paced environment, and take pride in delivering an excellent service, we would love to hear from you.
Main duties of the job
To co-ordinate and provide a cross cover support service to the Respiratory Specialised clinics including Long Covid and Pleural/Bronchoscopy. Managing patients and professionals through defined pathways to enable patients are seen by the right person, at the right time and in the right place, ensuring that the quality standards of the Trust are met. To provide support and guidance to patients, carers, relatives and others making contact with the services. To deliver a Patient Pathway in accordance with Local and National Guidelines in relation to Referral to Treatment (RTT 18 weeks). To prospectively manage the specialised clinics and clinic slot availability to ensure maximum efficiencies within the service to agreed templates, minimising any impact on clinic utilisation in a timely manner.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description Job responsibilities
To receive referrals and make new and follow up appointments. To monitor, maintain and report clinic cancellations, including notice time given and utilisation time available. To ensure all Local and National Standards are applied to referrals, to undertake RTT and booking in accordance with UHL Patient Access and Data Management Policy. To ensure all Overseas Visitors are recorded appropriately, including the receipt and check of ID documents and referral on to the Overseas Patient Manager. Liaise with clinicians regarding availability for clinics.To retrieve and prepare case-notes in a timely manner for clinics.To ensure all required test results are available for clinic and where necessary liaise with the relevant service (including other Trusts) to obtain/ expedite such reports. To be responsible for the co-ordination and reception duties associated with outpatient clinics. This will include maintaining full and accurate patient demographic records both manual and electronic; booking of follow up and pre-assessment appointments; arranging investigations and imaging reviews; updating RTT pathways and clinical coding from clinic outcomes.
Person Specification
Training & Qualifications Essential
Educated to A level standard or equivalent NVQ III or relevant experience gained in administration post - for a min of 2 years. RTT/Clinic Management/Waiting List or relevant experience
Desirable
CLAIT HISS/PAS experience NHS systems and procedures Excel, power point ORMIS Choose and Book
Analytical and Judgement skills Essential
Able to act on own initiative Ability to work without close supervision
Planning and organisation skills Essential
Ability to prioritise schedules and workloads. Ability to work to targets.
Communication and relationship skills Essential
Effective communication skills Tact and diplomacy Must be a Team player
Desirable
Exposure to dealing with complaints
Experience Essential
Experience of using patient databases or ability to learn and adapt to relevant databases Diary management Experiences of dealing with customers / patients
Desirable
Data Quality experience Understanding medical terminology Medical administration Experience At least one year working in a large complex organisation
Commitment to Trust Values and Behaviours Essential
Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Equality, Diversity and Inclusion Essential
Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals of Leicester NHS Trust
Address Glenfield Hospital
Groby Road
Leicester
LE3 9QP
United Kingdom
Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)