About this role
Job summary
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
We have an exciting opportunity for a Band 3 Administrator to join our Unplanned Care team. This is a part-time role, and flexibility is important, as shifts may include evenings and weekends.
In this role, you will act as a key point of contact while supporting the day-to-day operations and administrative functions of the Unplanned Care team. Your contribution will help ensure the team can meet service user needs and deliver high-quality patient care.
As part of a supportive and collaborative team, you will carry out administrative tasks in an organised and timely manner. You will communicate with service users, colleagues, and members of the public in a professional, respectful, and empathetic way.
You will help ensure that accurate information is shared appropriately with relevant staff and provide support to patients, carers, and colleagues as needed.
Main duties of the job
Key duties in this role include:o Enter routine information and scan patient records into the SystmOne system accuratelyo Register referrals across Unplanned Care pathways, including Frailty Hospital at Home, Discharge Home to Assess, Urgent Community Response, and Early Intervention Vehicle (EIV)o Complete the daily Capacity Report in a timely mannero Support the monitoring of stationery and medical supplies, including checking stock levels and assisting with ordering when neededo Forward discharge summaries, referrals, and correspondence to patients, GPs, and other relevant serviceso Carry out general office duties such as managing incoming and outgoing mail, photocopying, and maintaining a tidy workspaceo Maintain accurate records on Trust IT systems and databaseso Answer incoming calls and respond to enquiries in a helpful and professional manner, taking appropriate action where requiredo Work with colleagues to manage enquiries, correspondence, and information received by the serviceo Receive, record, and share confidential and sensitive information relating to patient care appropriately, ensuring accuracy and discretion at all times
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job description Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
Person Specification
Education/Qualification Essential
Educated to GCSE Level (or equivalent) in English Language
Desirable
NVQ in Business/Administration or equivalent knowledge and experience
Experience Essential
Previous experience of working as a secretary or administrator in a busy office environment Knowledge of NHS policies and procedures Experience with the use of Microsoft Office and a variety of databases Knowledge and experience of using/implanting administration procedures and processes Good written and oral communication skills to converse and correspond with a range of service users and partners regarding complex and sensitive issues via face to face interactions, telephone or documentation Able to work both independently and as part of a team Able to be accurate, flexible and work under pressure Able to communicate when barriers to understanding exist
Desirable
Previous experience of working in healthcare environment
Skills & Knowledge Essential
Able to use a range of office equipment Able to take accurate phone messages and convey to appropriate person or deal with it as necessary Able to work as part of a team and use own initiative Able to multitask accurately and efficiently Good communication skills - able to apply empathy in a sincere but professional manner Able to interpret and explain issues and information to make it understandable for the service and its users Able to record complex information via electronic processes Able to learn specific internal IT programmes e.g SystmOne and be able to competently use on a daily basis
Desirable
Advanced IT skills and knowledge of computer office software Awareness of the need for confidentiality
Key Attributes Essential
Able to work flexibly and with initiative Able to work with changing priorities and meet deadlines Systematic and careful about details
Desirable
Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Central London Community Health Trust
Address BRE
bucknalls lane
Watford
WD25 9XX
United Kingdom
Employer's website https://clch.nhs.uk/ (Opens in a new tab)