About this role
1. Job Purpose To perform pick-up and delivery of shipments with the associated documentation, in accordance with company and network standards, whilst meeting customer requirements.
2. Principal Accountabilities • Delivery and/or pick-up of shipments from customers, according to the delivery and pick-up standards. • Capture and return complete and accurate data in accordance with the standards set. • Represent DHL in an honest, friendly, helpful manner in order to increase customer satisfaction. • Anticipate and respond positively to individual customer’s problems, needs and identify opportunities for extended use of DHL’s services. • Maintain and promote DHL’s corporate image through well-maintained uniform, vehicle etc. • Support and participate in team activities. • Safety and security: adhere to country laws and regulations, company and third party rules and standards. • Observe high standards of security, handling and control of our customer’s shipments and DHL/customers’ property. • Check communication equipment and perform routine checks on the condition of his/her vehicle prior to departure from station.
3. Nature and Scope
a) Context: The jobholder reports into the Operations Dept the key responsibilities being the execution of pick-up’s & deliveries within a specific area or route and in accordance with DHL standards & Global SOP procedures. There is continuous contact with customers on a daily basis and the jobholder must act in a polite and professional manner. b) Reporting Relationships: The Courier position reports into the Operations Station Supervisor. The Operations Manager has the Senior Management responsibility for all operation staff.
c) Contacts:External: Customers Internal: CSA’s, Dispatchers, Team leaders, Cash-controllers, Sales Department d) Problem Solving: To find ways and alternatives in order to fulfill all pick-ups & deliveries taking under consideration the time limitations of customers whilst applying DHL standards. (TDX/WMX/CMX) e) Decision Making: To prioritize pick-up’s & deliveries according to route demands and take initiative during the course of his work which will help decrease problems. f) Planning and Organization: To plan & organize his route in the most effective manner in order to avoid returned shipments that affect operations performance measures. g) Job Challenge: To meet the targets & DHL standards4. Knowledge, Skills and Experience
• Experience working with customers considered as an advantage • Good command of both Greek and English language • Planning & organizing skills • Tolerance for stress • Attention to detail • Initiative • Communication skills