About this role
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Job Category Sales
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
We're looking for a strategic growth-focused Consumption Lead to drive adoption, growth, and success of Commerce Cloud within our largest GMV customers, helping them fully leverage the platform to achieve their e-commerce objectives. As a Consumption Lead reporting to the Sr. Director, Consumption COE, you will set the strategic direction and consumption growth for priority accounts.
This is an exciting role that offers a unique opportunity to experience the consumption transformation that Salesforce is going through .
Account Growth
Drive consumption growth through successful implementation of initial commerce use cases Understand Customer's business and objectives by conducting research, prepares thoughtful questions and insights in advance of customer meetingsPractice active listening and uncovering Customer's buying motivators, decision criteria, investment propensity and who's who in the Customers Buyers CircleApply business acumen in Business Planning by considering economic, industry and company factors with a Customer-centric lensTrack and drive key consumption metrics including GMV, order volume, and platform utilizationDevelop data-driven expansion strategies based on consumption patterns Create and execute account plans to achieve targeted consumption goalsGuide customers' commerce roadmap to maximize platform value Identify and execute expansion opportunities across commerce product portfolio (B2B, B2C, D2C and others) Technical Expertise
Understand customers' e-commerce architecture and business requirements Create technical POCs for commerce expansion opportunitiesGuide customers on commerce platform best practices and optimizationExpertise in commerce implementation patterns and architectures Customer Success
Create strategies to accelerate Commerce Cloud adoption Engage with C-level to operational teams on commerce initiativesCollaborate with internal sales teams, implementation partners, solutions engineers, and customer successBuild business cases demonstrating ROI of increased platform adoptionCreate consumption acceleration playbooks based on customer success patterns Drive adoption of new commerce capabilities aligned to business outcomesDrive measurable business outcomes through commerce capabilities Minimum Requirements
7+ years experience of applicable sales/customer success experience with technical expertiseExperience driving consumption/adoption in enterprise accounts and portfolio managementStrong experience in enterprise e-commerce solutions will be added advantageTechnical knowledge of digital commerce architectures will be added advantageAbility to engage technical and business stakeholdersFluent in English and Italian Preferred Requirements
Understanding of order management and marketplace solutions Understanding of retail/commerce business metrics and KPIsFamiliarity with Salesforce ecosystemSalesforce Commerce cloud certification Accommodations
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