About this role
At least three years' experience managing IT contracts or IT services in a multi-site organisation.
Demonstrable experience of managing the relationship with a managed service provider, including holding the provider to account against SLAs and KPIs.
Experience of consolidating IT services or migrating between providers, tenancies or platforms.
Working knowledge of Microsoft 365 administration and Microsoft tenancy structures, with practical understanding of single-tenancy migration.
Experience of maintaining IT asset registers and managing hardware and software lifecycles at scale.
Experience of IT procurement, including specification, tendering and contract negotiation.
Working knowledge of network infrastructure, cyber security principles and UK GDPR.