About this role
Serve as one of the primary points of contact for clients regarding their laboratory documents and/or specimens, managing communication via phone, email, and other channels.Build and maintain strong relationships with clients, providing excellent customer service and support.Responsible for the collection of archiving fees related to laboratory data and/or study specimens.Assist in the return of any items requested from the archive.Assist with the management of the physical and digital archiving of laboratory documents, ensuring compliance with all relevant regulatory requirements.Assist in the development and implementation of efficient and effective processes and procedures for archiving, retrieval, and disposal of laboratory data and/or study specimens.Assist in the coordination and management of client sample requests and retrievals, ensuring timely and accurate delivery of requested items.Coordinate the invoicing process related to archiving, ensuring timely and accurate billing.Research and identify updated contacts for older projects. When needed, update the database with current contact details.Assist in the follow up on past due invoices as needed.Other duties as assigned. Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.High sense of responsibility, be neat and dynamic and be capable of adapting to a wide variety of office responsibilities.Be able to work alone and without direct supervision and have excellent communication skills having the ability to follow written and verbal instructions. Position is full-time, Monday - Friday 9:00am - 5:00pm. Candidates currently living within a commutable distance of South Brunswick, NJ are encouraged to apply.
Pay range is $22/h - $23/h depending on experience.
Excellent full time benefits including
Comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysEurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.