About this role
Principal Accountabilities: Join our dynamic team as a Service Desk Analyst, where you'll resolve technical problems in a call center/help desk environment. Utilize your customer service expertise and technical knowledge to assist with installation, usage, and training on software and hardware products. Key Responsibilities:
• Follow documented and standardized procedures to diagnose and troubleshoot incoming employee calls. • Provide support services to employees with technical problems and IT issues involving desktop, laptop, or network services. • Offer timely resolution of less complex