About this role
This opportunity follows a hybrid schedule. Onsite Tuesday, Wednesday Thursday in the following locations: Malvern, PA.
Duties:
• Oversee daily tax-withholding operations supporting retail brokerage client accounts. • Manage processes and provide oversight to ensure regulatory and service level objectives are consistently achieved. Understand unique rules applicable to Broker Dealer business related to required filings from tax agencies. • Ensure regulatory, compliance, and service-level objectives are consistently achieved. • Monitor automated withholding processes and identify, investigate, and resolve exceptions or operational issues. • Support oversight of IRS B-Notice programs, including client resolution activities related to backup withholding requirements. • Assist with foreign withholding and non-resident alien (NRA) tax processes, including W-8 documentation requirements. • Support levy-processing activities requiring coordination across clients, taxing authorities, and internal business partners. • Facilitate and maintain operational controls, ensuring appropriate documentation and evidence are completed accurately and on time. • Analyze operational risks and proactively identify opportunities for process improvements and increased efficiency. • Partner with Tax Oversight, Compliance, Legal, Enterprise Risk Management, technology teams, vendors, and business stakeholders to ensure accurate execution of tax-related activities. • Support testing, validation, and implementation of process and system enhancements. • Resolve complex client and operational issues with sound judgment and attention to risk. • Operate as a trusted resource for complex issues and serve as a bridge between individual contributors and management.
Required Qualifications:
• Undergraduate degree or equivalent combination of training and experience. • Minimum of three years of related experience. • Strong analytical and problem-solving skills. • Demonstrated ability to learn and apply complex concepts, processes, or systems. • Effective verbal and written communication skills. • Proven ability to manage detail-sensitive work accurately under time constraints. • Experience working independently and exercising sound judgment. • Ability to adapt to changing priorities in a dynamic operational environment.
Preferred Qualifications:
• Experience within financial services, brokerage operations, banking operations, tax operations, compliance, audit, risk, or other regulated operational environments. • Familiarity with tax-withholding processes, B Notices, backup withholding, W-8 documentation, foreign withholding, or levy processing. • Experience supporting controls, audits, compliance activities, or risk management programs. • Process improvement experience, including Lean Management methodologies. • Experience working with cross-functional stakeholders across complex organizations. • Knowledge of systems, workflows, and operational controls. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.