About this role
Key Responsibilities A. Project Manager
• Own and manage project execution from order release through completion and closure. • Lead project planning, scheduling, execution follow-up, and reporting in accordance with • the Global Project Delivery Model and established business processes. • Communicate project status, priorities, risks, and targets to relevant stakeholders. • Ensure project scope, costs, schedules, and delivery commitments are accurate and up to • date. • Manage project schedules and participate in daily workshop meetings and activities. • Monitor project progress and ensure milestones are achieved as planned. • Ensure project schedules and delivery dates accurately reflect the latest project status. • Coordinate project activities among Customer Service, Workshop Operations, Procurement, • Logistics, and other stakeholders. • Identify risks, delays, and deviations and coordinate corrective actions. • Review completed projects, summarize performance, and communicate key deviations.
B. Customer Management
• Act as the primary customer contact during project execution. • Ensure customers are informed promptly about project status, delivery progress, and • deviations. • Support on-time delivery performance for customers. • Facilitate customer visits and project review meetings. • Build and maintain strong customer relationships. • Support investigation and resolution of customer claims.
C. Project Financial Management
• Monitor project costs and profitability. • Prepare timely cost estimates for additional work following inspections to avoid project • delays. • Ensure projects are closed after all costs have been accumulated and reported. • Review and explain project cost deviations. • Review actual versus as-sold costs and identify improvement opportunities.
D. Documentation & Reporting
• Maintain project documentation and records in M-Files and other applicable business • systems. • Update Compass Roll Cards and other project tracking tools as required. • Ensure project information, schedules, and status updates are accurate and up to date. • Ensure order backlog information, delivery dates, and commitments are maintained • accurately. • Manage project documentation, including incoming inspection reports, service reports, and • shipping documents • Prepare project reports and performance summaries. • Conduct project review and lessons learned activities upon completion.
E. Continuous Improvement
• Use customer feedback and project lessons learned to drive continuous performance • improvement. • Lead improvements in project execution and delivery performance. • Drive lead-time reduction and profitability improvement initiatives. • Support improvements to order delivery processes and business practices.
F. Decision-Making Authority
• Escalate project risks and deviations. • Define project meeting frequency and required participants. • Recommend additional work proposals and related cost estimates.
Qualifications
• Bachelor's Degree or higher in Mechanical Engineering, Industrial Engineering, • Manufacturing Engineering, Mechatronics Engineering, or other relevant engineering discipline related to machinery and industrial technology. • Minimum 5 years of experience in project management, workshop operations, engineering, manufacturing, maintenance, or industrial service business. • Demonstrated experience managing customer projects in an industrial environment. • Experience preparing project schedules, execution plans, and customer project documentation. • Experience supporting Sales and interacting directly with customers.