About this role
We are seeking a part-time Customer Service Representative / Site Administrator with strong administrative skills and proficiency in Microsoft Office to join our team. This role plays a key part in coordinating new hire orientation and onboarding, ensuring new employees are properly trained, badged, drug tested, and ready to work at the client site. The ideal candidate will be detail-oriented, have excellent task management skills, and be a self-starter.
Key Responsibilities
Provide exceptional customer service to clients via phone, email, and in-person communicationCoordinate and conduct new hire orientation, including reviewing plant expectations, safety information, and general onboarding materialsSchedule and coordinate drug testing for new hiresEscort new hires into and through the client facility, and walk them through site entry proceduresHelp familiarize new hires with the plant layout and how the site operates so they're prepared to workCoordinate badging and safety orientation requirements with the client siteManage and maintain client files and recordsCreate and manage spreadsheets and other administrative documents using Microsoft OfficeSchedule appointments and meetings for clients and staffConduct research and gather information as neededAttend client sites as requiredOther related duties as assignedRequirements
Fluent in English and Spanish (spoken and written) required, as some site materials and client contacts are bilingual
Strong administrative and organizational skills
Proficiency in Microsoft Office
Excellent communication and customer service skills
Comfortable working on-site at a manufacturing or plant environment
Reliable transportation
Benefits
Benefits explained upon permanent hire status