About this role
Job purpose The Senior Operations Coordinator provides operational support across EFL UK programmes, acting as the first point of contact for Operations Coordinators on operational matters. The role supports complex programme planning and delivery, drives consistency and quality across all programme streams, and serves as the initial operational escalation point Operational support and expertise Act as the first point of contact for operational queries from Operations Coordinators across Residential, Year-Round Groups and Special Programmes. Provide guidance and support on programme planning, supplier management, operational processes and client requirements. Share best practice, lessons learned and operational expertise across programme streams. Serve as the primary escalation point for day-to-day operational issues. Ensure consistency of operational standards, documentation and delivery across all programme types. Programme planning and coordination Coordinate complex, high-profile or strategically important programmes across the EFL UK portfolio. Compile operational sheets to support efficiency of centres. Align with programme requirements and client expectations, including and not limited to, rooming, catering including meal cards, transport including train, coach, taxi and travel cards, entrances, stock / equipment and reference sheets. Ensure accurate operational sheets are maintained, in a timely manner to ensure a smooth transition between head office and centres. Write individual programmes, ensuring they are given to the admissions team in a timely manner. Alongside the Operations Manager to ensure provisions are made to deliver programmes to the satisfaction of the client and to ensure their expectations are met on arrival. Quality assurance & operational consistency Conduct quality checks on operational records, trackers and programme information. Review key programme documentation to ensure accuracy and consistency prior to handover to schools and centres. Maintain and improve standard operating procedures, templates, checklists and guidance materials. Supplier and logistics coordination Support supplier negotiations and sourcing activities across transport, activities, accommodation and venue requirements. Maintain oversight of supplier databases and preferred supplier relationships. Coordinate complex logistics and multi-site operational arrangements when required. Assist with resolving supplier performance issues and service delivery challenges. Alongside the operations team, develop a structured and exciting on-site activity and excursion programme. Programme delivery support Ensure continuous improvements in efficiency & programmes. While programmes are running, support centre management, including Student Support Managers to ensure programmes are delivered effectively and to the satisfaction of clients Assist the Recruitment Manager with operations for staff inductions, including but not limited to; meal provision, rooming, transport/travel card requirements and session planning. Assist in the planning and organisation of staff training days and inductions and participate as required. Assist the wider operations team in delivery of all programmes in the Oxford International portfolio. Attend agency visits, fam trips and presentations when required. Compliance and financial Ensure risk assessments, policies and centre procedures are up to date with the support of the Operations Manager and Operations Director. Ensure operational policies and processes are compliant with accreditation bodies including but not limited to British Council & ISI by having knowledge of assessment criteria. Ensure programme delivery aligns with safeguarding, welfare and accreditation requirements. Monitor operational cost trackers and ensure accurate record keeping escalating where necessary to the Operations Manager. Assist the Operations Manager and Operations Director with reporting and operational analysis. Identify opportunities for efficiencies and cost savings across programme operations. Ensure invoicing system is maintained, providing information to the Operations Director.