About this role
About the team and what we do Our vision is for safe and effective nursing and midwifery practice across the four countries of the UK – regulated and supported by the NMC – a fit for the future organisation, with fairness and equity at the heart of everything we do. Our role is to protect the public and maintain confidence in the nursing and midwifery professions. As the largest independent regulator in Europe of more than 860,000 nursing and midwifery professionals, we have a crucial role in making this a reality. We do this by setting and promoting high education and professional standards for all future and registered nurses and midwives in the UK and nursing associates in England. We also ensure every nurse, midwife and nursing associate on our Register meets clear standards of conduct and practice which protects the public and the reputation of our professions. We have a duty to investigate concerns and to take steps to protect the public in the relatively rare instances where we need to limit or restrict a nurse, midwife or nursing associate’s right to practise. We are building a new NMC with integrity, fairness, respect, equity and effectiveness at its core. We are determined to improve and modernise our culture and ways of working. This will ensure that the public and professionals feel confident in our work. About the team and what we do The first stage in the fitness to practise process is called Screening. This is where we look at the concern someone’s raised with us in more detail and decide on the next steps. The Triage team are part of the NMC’s Screening department. The team currently considers new enquiries received via our online referral form and assess whether the enquiry raises a fitness to practise concern. The Triage team are using a new fitness to practise case management system, which in due course will replace the existing system used by the NMC’s other established fitness to practise teams. The team is at the forefront of our new ways of working and supporting our principal objective of reducing our fitness to practise caseload. About the role You’ll report to a Senior Screening Manager and provide direct line management to a team of Triage Officers and one Senior Triage Officer. Working alongside your fellow Triage Manager, you’ll have oversight of all enquiries managed under the Triage process. You’ll provide leadership and support to your team and the wider Triage function, enabling them to deliver excellent customer service and achieve success against key performance indicators. You’ll play an important role in making and facilitating Triage decisions, driving and implementing process improvements and maximising efficiencies. You’ll also help to create and build effective relationships with key internal and external stakeholders. You’ll foster an inclusive working environment that supports the individuals in your team to succeed in their current roles, develop new skills and progress their careers at the NMC. About you You’ll be able to demonstrate experience of: - Successfully leading a team to produce high quality work at pace - Staff management and motivating others to achieve shared goals and objectives - Supporting staff through a process change and/or new ways of working - Working and communicating effectively with internal and external stakeholders - Making casework decisions, preferably in a regulatory setting - Developing staff and managing team and individual performance - Collating management information and reporting to senior staff - Your commitment to equality, diversity and inclusion - Your ability to prioritise tasks and respond flexibly to changing demands - Delivering high quality customer service and playing an active role in enhancing stakeholder experience Please see the job description for more information about the role and experience we’re looking for. If successful, you’ll be invited to an interview on 9th or 10th November 2026. This may be in-person or via Microsoft Teams. Please note that this role requires you to review and work with sensitive and distressing material relating to fitness to practice cases and you will be given the appropriate support to deal with this material. 30 days annual leave Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions Life Insurance – 4 x current salary Hybrid working Enhanced Maternity and Paternity Leave 24 Hours Employee Assistance Programme Cycle to Work Scheme Perkbox membership Subsidised restaurant in our Portland Place office Season ticket loans