About this role
Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Who we are You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone. Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business. Purpose of the Role The Manufacturing Operational Trainer is responsible for driving operational excellence, production standards, and profitability across the business. As a hands-on leader, trainer, and coach, the role ensures teams are equipped to meet the highest standards in operational processes, fostering an environment where both staff and business success are achieved through effective training and manager development. Just so you know, you won't need a CV to apply and sharing a personal summary is optional. There are some questions you'll need to answer to help you ascertain if you have the right experience that we require. Please note: This is being advertised as 'internal only.' Please only apply if you are currently working for Lush. Thank you Recruit and Onboard Great Managers Work with recruitment and directors on the recruitment process for managers from job adverts to interviews and onboarding. Ensure new managers are set up for success, with tailored support throughout their first 6 months. Identify and nurture internal talent, supporting the development of team leaders and Trainees and championing internal progression. Train and Develop Managers and Teams Develop and maintain engagement through effective coaching, development and training strategies for all levels of the business. Assist with managing the production room managers and effectively coach, motivate and inspire managers and their teams to succeed. Design and deliver engaging operational management development training sessions and resources. Provide bespoke coaching and feedback through impactful room visits. Offer strategic support during refits. Constantly assess and measure the effectiveness of your support to maximise sales and profit. Develop skills in the managers and team in the room so that changes implemented are sustainable and effective Support managers to maintain a safe working environment free of risks to team members. Operational Excellence and Champion Managers Develop a performance culture throughout the business and constantly strive for improvements in quality and productivity. Maintain and improve our safety culture, ensuring we always put people's health and wellbeing at the centre of our plans. Ensure the products that are produced locally are of the highest quality. Identify any training opportunities to improve efficiency. Motivate and train the team to prioritise and schedule production in line with store demand, and drive accountability with a focus on local and global KPI’s. Collaborate with the Manu L&D team to create, shape and deliver operational training to managers. Regular visits to the rooms that include in depth observations and conversations about the standard of work, processes and timings that are happening. Contribute feedback to existing training to make sure it is relevant and effective in reality. Keep learning and developing your skills and knowledge in different departments to ensure you are able to help all managers. Keep up to date with, and understand operational challenges faced by managers so you can share their voice and support them in wider meetings. Deliver Commercially Sound Business Decisions Develop impactful tactics to improve business performance (eg. competitions between departments) aligned with budget, available resources and brand direction. Continually seek out new ways of doing things, bringing inspiration from within the UK business and global Lush counterparts. Maintain an up-to-date knowledge of stock control, staff cost management, and operational excellence. Leverage insights from room visits to identify opportunities and implement strategies to address them.