About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. On the train, the Onboard Manager is the face of Holland America Princess for both our guests and crew. To be successful, the OBM must professionally and proactively lead from the front with a focus on safety, guest services, food & beverage all while supporting your team. Be prepared to wear many hats in this role. Carry out management responsibilities in accordance with the Company’s policies, objectives, and applicable government laws and regulations. Supervise, train, coach, and support all onboard crewmembers. Have an active role in enhancing our guests' experience. Manage guest services, food and beverage, and mechanical operations while in route. Aid in the timeliness of all aspects related to meal services. Retrieve all locked-back stock retail items for sales made by onboard employees. Maintain a safe and healthy working environment for guests and crewmembers. Help maintain policies and procedures including those related to company housing. Lead crew by example both on and off the clock.