About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Step into the spotlight as the welcoming face of the company! As a Front Desk Clerk, you’ll be the go-to expert for guests—listening to their needs, answering questions, and delivering exceptional service with a smile. Armed with knowledge of company offerings, local attractions, and internal policies, you’ll help create seamless and memorable experiences from check-in to check-out. If you love connecting with people, solving problems, and being at the center of the action, this is your chance to shine in a fast-paced, guest-focused environment! Performs a variety of moderately difficult customer service tasks. Applies knowledge of Company products, services, and policies to evaluate customer's needs, provide information, and resolve complaints. Design and conduct presentations for guests. Coordinate guest amenity requests, reservations, and special requests. Assist customers, employees, and management and responds to queries.