About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. The Tour Desks are the greeters, problem-solvers, and sales force of all that is the location where you work. As the Guest Services Supervisor, you and your team provide excellent service; apply knowledge of company products, optional tours, services, local information, policies, procedures, and guidelines to assist guests and employees; and support the overall goals of the company as you provide the best experience possible for our visitors. Be part of the team who shares their backyard with guests. Live a summer of adventure and memories, creating and your own and those for others. Provides training for driver training certification programs including classroom training and behind-the-wheel training. Communicates and coordinates with multiple departments and third-party vendors in a friendly and professional manner to process requests and accommodations. Apply knowledge of company products, tours, services, and operations for guests and employees to enhance the vacation and work experience. Monitor bookings take payment and process refunds for hotel rooms, amenities, and tours. Oversees daily sales and completes accounting duties. Transports guests to and from excursions. Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines. Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas. Monitor alarm panel and communicate with guests, employees, security, and management in the event of an emergency.