About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. The Guest Services Manager will manage the guest services activities for the division. they will develop, implement and maintain procedures and policies within established Company guidelines, as well as, participate in the planning, development, and implementation of Passenger Services activities and programs. They will also carry out management responsibilities in accordance with the Company’s policies, objectives and applicable government laws and regulations. Manage the division’s passenger services activities and operations. Monitor passenger services activities to identify trends, make recommendations, amend, and implement procedures to increase sales and meet customer satisfaction goals. Develop and implements departmental procedures and policies within established Company guidelines. Apply knowledge of Company policies, procedures, customer service, sales, and operations. Participate in the planning, development, and coordination of passenger services activities and programs; monitors, evaluates, and makes recommendations to increase sales and meet customer satisfaction goals and objectives. Prepare reports and analysis and monitor’s department’s performance against established goals and objectives. Assist in annual budget preparation and presentation. Responsible for the employment, supervision, performance management, salary administration, discipline, and training of directly assigned personnel