About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. We are seeking a detail-oriented and customer-focused Front Desk Supervisor to oversee front desk operations and staff. This role ensures efficient guest check-in/check-out processes, handles guest requests, and resolves issues in line with company policies. The ideal candidate will have strong leadership skills, a solid understanding of hotel reservation systems, and proficiency in business computer applications. RESPONSIBILITIES Supervises the Front Desk staff, activities, and operations. Coordinates activities to process guest accommodations and requests. Provides customer service and problem resolution within Company guidelines and policies. Monitors financial transactions and processes report. Supervisory experience in a business environment. Proficiency in the use of computer business applications. Working knowledge of hotel reservation systems.